Please read these terms and conditions carefully. By using any of our service, you confirm that you have read, understood and agree to these terms and conditions. Whenever you request for any services through us it’s implied that you agree with our terms and condition and then place your request through us. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, PLEASE DO NOT USE ANY OF OUR SERVICES. If you have any queries, or require any clarification on these terms and conditions you may get in touch with us at info@samaalarab.com and we will be happy to assist you.
1. Sama Al Arab Company is an online platform for Home and Corporate based local and professional/ technical services. The owner of the website “www.balajideepcleaning.com” and the corresponding mobile applications if any The term “you” or “Customer” refers to the service recipient who engages these services either through our website “www.balajideepcleaning.com” or our mobile application(s) or through our call centre or through any other means. These modes of engaging these service are hereinafter collectively referred to as “modes”. By availing any of these services through any of the modes you agree to be bound by, and abide to these terms and conditions. In case of a conflict or inconsistency between any provision of the terms and conditions mentioned herein with those of the particular service, the provisions of the terms and conditions applicable to such specific services shall prevail.
Sama Al Arab Company provides aggregation model services for providing home and corporate solutions such as repairing / services of home products and corporate solutions to you and you agree to obtain the services offered by third party technicians / Service Providers / Private Repair Professionals (“the Service Provider”). All the Services provided by Sama Al Arab Company to you by means of your use of the registration on website of Sama Al Arab Company are here in after referred to as the “Service.”
b)The entire Booking request as may be directed by the customer shall be forwarded to the concerned service provider by Sama Al Arab Company. The Service Provider shall be provided on availability basis and the same shall be communicated to the customer through Sama Al Arab Company’s internal mechanism procedure, however, it is clarified that on availability of the Service Provider, the communication details of Service Provider & Customer shall be shared between both of them by Sama Al Arab Company for the ease of both the parties to perform or exercise their rights & obligations.
c) In case, the Service Provider accepts the booking request made by you with Sama Al Arab Company, your information is sent to the Service provider including your name, contact number, etc.
d)Sama Al Arab Company shall endeavour reasonable efforts to bring you in contact with the Service Provider in order to render the required service subject to availability of the Service Provider in or around your location at the time of your booking request made to Sama Al Arab Company.
e)It is pertinent to mention here that, Sama Al Arab Company itself does not own/ regulate/ supervise the Service providers and neither there exist any employer / employee relation between them. It is the Service Provider who shall render the required services to you as per the relevant information submitted with Sama Al Arab Company while registering with Sama Al Arab Company. The provision of the services to be rendered by the Service Provider to you is therefore subject to the agreement (to be) entered into between you and the Service Provider and Sama Al Arab Company shall never be a party/ privy to such agreement, in any manner whatsoever. Acceptance of booking request by Sama Al Arab Company the Service Provider does not reach your service location or decides not to render services, in that case / event Sama Al Arab Company shall not be held responsible/ liable to you in any manner whatsoever and neither the Customer is under obligation to make any payment in lieu thereof.
f)You hereby certify and confirm that the relevant information you provide to Sama Al Arab Company while registering your request or creation of account is accurate and complete in all respect as may be demanded by Sama Al Arab Company in the application form. Sama Al Arab Company is entitled to an all-time verify the information that you have provided. Sama Al Arab Company shall not be liable if you do not visit the appropriate web portal or dial-in the correct call center number. Sama Al Arab Company reserves the right to discontinue or introduce any of the modes of booking Service Provider.
g)You will treat Service provider introduced to you through us with respect and not to cause damage to them or engage in any unlawful, threatening, harassing, abusive behavior or activity whilst using their service.
h)Before taking the service of the third party service provider engaged by us, customer shall be cautious and ensure themselves about the credibility of the Service Provider and any defect in Service or theft/ damage to the asset; spare parts; accessories; products shall not be compensated by Sama Al Arab Company in any manner whatsoever and it is clarified that that Sama Al Arab Company shall not be liable in any manner whatsoever, if any such harm/damage/ loss is caused to the Service Provider due to any such transfer or products to the Service provider for Service.
i)You should confirm & clarify from the service provider about the time involved and the spare parts required to render the service including the total/aggregate service charges involved therein except the minimum cost before initiation of the Service. In case the same is not discussed, it is implied that the customer is aware of the service charges and has consented to avail the services as may be informed or directed by the service provider.
j) You will indemnify, compensate and defend Sama Al Arab Company fully against any claims or legal proceedings brought against us by any other person as a result of your breach of these Terms.
k)Please note that we are not responsible for the behavior, actions or inactions, accuracy, efficiency of Service Provider, quality of Service which you may use (through us or otherwise). Any Contract for the provision of services is exclusively between you and the Service provider and not us in any manner whatsoever and we simply provide a platform to introduce Service provider and Customer seeking the said service
l) In the unlikely event of Sama Al Arab Company not meeting its commitment, you may escalate the issue to ravikumaer2190@gmail.com, and we shall endeavour to satisfy you within 48 working hours.
2.1. You shall engage our services for lawful purposes only. If our website and / or our mobile application(s) allow you to upload content, you shall not post or transmit any material which violates or infringes in any way upon the rights of others, which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, which encourages conduct that would constitute a criminal offence, give right to civil liability or otherwise violate any law, or which contains advertising or any solicitation with respect to products or services. You shall not use the website and / or our mobile application(s) or our phone numbers to advertise or perform any commercial solicitation, including, but not limited to, the solicitation of users to become subscribers of other on-line services competitive with the website. In case of breach of this condition, you shall be solely liable for any damage resulting from any such breach and agree to indemnify and keep indemnified us against any third party claim in this regard.
2.2. You shall not upload, post or otherwise make available on the website and / or our mobile applications any material protected by copyright, trademark or other proprietary right of a third party and the onus of determining that any content is not protected by copyright rests with you. In case of breach of this condition, you shall be solely liable for any damage resulting from any infringement of copyrights, proprietary rights, or any other harm resulting out of such breach and shall indemnify and keep indemnified us in this regard. By uploading, posting or otherwise making available any content on the website and / or our mobile applications, you acknowledge and grant to us the permission to distribute the content so made available by you, and any claim by any third party in this regard shall be defended by you, and we disclaim all liability in this regard. You also acknowledge that by uploading, posting or otherwise making available any content on the website and / or our mobile applications, the same may be downloaded or otherwise used by other users of our website and / or our mobile applications and we shall not be responsible for the same.
3.1. You acknowledge that the information and materials available on our website and / or our mobile applications may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. We, our affiliates, agents, employees, service providers, contractors, suppliers, third party content providers and licensors DO NOT warrant that the website and / or our mobile applications will be uninterrupted or free from inaccuracies or other errors; they also DO NOT make any warranty regarding the truth or accuracy of any information contained in the advertisements for any product and / or service shown on the website and / or our mobile applications. You acknowledge and agree that use of the website is on an “AS IS” basis, and there are no warranties, express or implied that have been made by us, our affiliates, agents, employees, service providers, contractors, suppliers, third party content providers and licensors including, but not limited to, warranties of performance, merchantability, timeliness, safety, fitness or suitability for a particular purpose. Nothing herein shall to any extent substitute for the independent investigations and sound technical and business judgment of the user(s).
3.2. Limitation of liability and the disclaimer in this regard extends to any claim whatsoever, including but not limited to claims for damages, injury, loss of profit (whether incidental or direct or real) on any account including but not limited to account of any failure whatsoever of any feature of the website or the entire website and / or our mobile applications. We shall not be liable for any third-party claims or losses of any nature, including, but not limited to, lost profits, punitive or consequential damages, claims under law of torts.
4.1. We reserve the right to monitor, filter, edit and remove any content from the website and / or our mobile applications, including any content posted by any third party user. However, this right does not cast an obligation on us to monitor, filer and remove any content from the website and / or our mobile applications.
4.2. The responsibility for the third party content available on the website and / or our mobile applications is solely of the person who has uploaded, posted or supplied such content. In case we permit our Customers to post their opinions / reviews on the website and / or our mobile applications, it is clarified that the website and / or our mobile applications are forums for, inter alia, free exchange of ideas and opinions between the users. The fact that any third party opinion or any other third party content is available on the website, does not mean that we subscribe to, or agrees with such view, opinion or content. We disclaim all liability towards accuracy, reliability, completeness, truth, etc of such third party views, opinions and all other third party content. We also disclaim any liability on account of such third party content being defamatory, objectionable, obscene, etc.
5.1. . We have provided or may provide links and pointers to websites maintained by third parties. We, our subsidiaries and affiliates do not operate or control, in any manner whatsoever, any information, products or services on these third-party sites. These links are only for the convenience of the users, and we disclaim all liability towards any information or content of such third party websites.
6.1 This Agreement constitutes the entire terms and conditions of use for the website and supersedes any other document in this regard.
7.1. We reserve the right to modify these terms and conditions, or add additional conditions to these terms and conditions, without any prior notice to the Customers, whether or not they have an account with the website. Such changes/ additions to terms and conditions of use shall be effective immediately after being posted and your use of our servicesafter any such modification will constitute your acceptance of, and agreement to, such modifications. We further reserve the right to levy any fees for browsing and / or using the website and / or our mobile applications for any particular purpose, as may be specified. Any use of the website and / or our mobile applications by you after such modification shall be deemed to constitute acceptance by you of such changes, modifications or additions. We will not make modifications / additions to these terms and conditions on a frequent basis, so as to enable you to be aware of the latest terms and conditions. However, it is clarified that the onus is on you to regularly inform yourself of these terms and conditions.
7.2.We reserve the right at any time to change, alter, modify, partially or totally discontinue any feature, content, hours of availability of the website. We may, in our sole discretion, refuse the service to anyone at any time or terminate the account of a user(s) at any time upon misuse or misrepresentation or identity or contact details, or upon any infringement of the rights of others in conjunction with use of our services or if we believe that the user(s) conduct is harmful to the interest of Sama Al Arab Company, its affiliates, or other users, or for any other reason in our sole discretion, with or without cause. We also reserve the right to revoke any promotional discounts, offers, reward points, loyalty points without any prior notice in the event of suspicious account activity or malafide intent of the user or for any other reason in our sole discretion, with or without cause.
8.1. Any personal information asked for identifying any user, is asked for explicitly in the relevant page on the website and / or our mobile applications. This personal information may be used to support certain functionalities of the website and / or our mobile applications, and we may occasionally inform you of new features and services. You acknowledge that disclosure of any personal information by you on the website is entirely voluntary. We reserve the right to make certain features of the website and / or our mobile applications accessible only to those users who disclose personal information to the website and / or our mobile applications. By voluntarily providing us with personal information, you are consenting to our use of it in connection with our services and in accordance with these terms and conditions.
8.2. By providing us with the information about you covered in 8.1 above, you authorise us and our subsidiaries and affiliates to use that information in the following ways:
a. To implement and monitor any service requests / orders placed with us through any mode;
b. To share your personal information with our employees, affiliates and associates in order to fulfil our obligations against the service request / order placed by you through any mode;
c. To provide you with information, products or services that you request from us or which we feel may interest you, through any means including SMS;
d. To notify you about the charges for our services;
8.3. Other than the information covered in 8.1 and 8.2 above, when you get in touch with us or use our service through any mode, we receive and store certain information which does not identify you personally. Such generic information is collected passively using various technologies. This includes:
a.Technical or other details about any device which you use to avail the our service or make any inquiries, including: internet and/or network connection; your media access control; any device unique device identifier (UDID) or equivalent; your system’s operating system, browser type or other software; your system’s hardware or mobile device details (including your mobile device type and number and mobile carrier details), if applicable; or other technical details. This is technical data about our users and their actions and patterns, which do not reveal your personal identity and may be shared by you with several other individuals;
b. Details of your use of our services including, but not limited to: metrics information about when and how you use our services; traffic data; and your geographical location. By availing our service through any mode, you authorise us to store such information. We may use such information and pool it with other information on an anonymous and generalised basis to track several parameters that will enable us improve our services and offer you a better experience. It is important to note that no personal information is available or used in this process.
8.4. We respect your privacy and consider the information that you share with us to be a vital part of our relationship with you. Even so, in the following circumstances, your personal and anonymous information may be shared by us with third parties:
a. We might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, personal and anonymous information of our customers like yourself may be part of the transferred assets.
b. We may also share your personal and anonymous information with our employees, associates, agents, affiliates and group companies if we need to do so to fulfil our obligations under these terms and conditions.
c. We may sometimes outsource some of our functions to other companies / entities. When we employ another company / entity to perform a function of this nature, we only provide them with the information that they need to perform their specific function and under the same standards and protections as in these terms and conditions.
d. We may disclose your personal and anonymous information if required to do so by law or in the good faith belief that such action is necessary to
(i) comply with a legal obligation or a request or directive from any government body,
(ii) protect and defend the rights or property of Sama Al Arab Company,
(iii) act in urgent circumstances to protect the personal safety of users of the service or the public, or
(iv) protect against legal liability.
8.5. We may contact you to tell you about services we believe will be of interest to you.
8.6. We will not disclose personal information about identifiable individuals to advertisers, but we may provide them with aggregate and/or anonymous information about our customers to help advertisers reach the kind of audience they want to target. We may make use of the information we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
8.7. We take reasonable steps to protect the information received by us from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no internet or e-mail transmission is ever fully secure or error free; any transmission is at your own risk. We strongly advise you to take special care in deciding what information you wish to send to us via e-mail. Please keep this in mind when disclosing any personal information to us via the internet.
You undertake not to indulge in any of the following activities:a. Upload files that contain viruses, trojan horses, corrupt files or any similar documents or software that may damage the operation of another computer
b. Publish, post, upload, distribute or disseminate any profane, defamatory, infringing, obscene or unlawful topic, name, information or material
c. Upload files that contain software or any other material that violates the intellectual property rights (or rights of privacy or publicity) of any third party
d. Impersonate another person or allow any other person or entity to use your identification to post views or comments
e. Post the same note repeatedly (referred to as spamming) or use a robot, spider, manual or automatic processes or devices to data-mine, data-crawl, scrape or index Servicebob.com in any manner
f. Hack or interfere with Balajideepcleaning.com, its servers or any connected networks
g. Adapt, alter, license, sub-license or translate Balajideepcleaning.com for your personal or commercial use
h. Upload content that is offensive and/ or harmful, including but not limited to, content that advocates, endorses, condones or promotes racism, bigotry, hatred or physical harm of any kind against any individual or group of individuals or provides material or access to materials that exploit people under the age of 18 in an abusive, violent or sexual manner
i. Misusing, soiling or damaging any of the devices (technical/non-technical) of the serviceman;
j. Asking the serviceman to break any law for any reason whatsoever. The serviceman has the right to refuse such a request made by you and leave your premises.
k. Misusing the service or the software for unlawful purposes or for causing nuisance, annoyance or inconvenience.
l. Sharing of confidential information such as your password, etc
9.1. Without prejudice to any of the foregoing, we specifically disclaim any liability of any nature whatsoever on account of your use of services being offered through our website or mobile application(s) or other modes. We make no representation as to the quality, consistency, security, accuracy, etc of the services being offered through any of the modes. We shall not be responsible or liable for any loss or damage, howsoever caused or suffered by you, arising out of the use of service offered through our website. We shall not be liable for any damages of any kind arising from the use of the service offered through any of the modes, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
9.2. You hereby agree to indemnify, defend and hold harmless, Sama Al Arab Company, its directors, employees, officers, agents, licensors, attorneys, independent contractors, subsidiaries and group companies, affiliates from and against any and all direct or indirect claim, loss, expense or demand of liability, including attorneys’ fees and costs incurred, arising from your use or inability to use the services or in any manner connected with the use of this website.
10.1. Any dispute arising out of your use of our services through any mode, shall be subject to the laws of India and courts situated at Delhi shall have exclusive jurisdiction to adjudicate upon such disputes.
